Terms and condition

The following general terms and conditions (“User Terms”) govern ad manage the access or use by you (“Customer”, “ you”, “ your”, “user”) of the Services (defined below) on the FatakPay Mobile and web-based applications (“Mobile and web-based applications”) provided by FatakPay DIGITAL PRIVATE LIMITED ( “FatakPay”, “ we”, “ us” or “ our”), a company established under the laws of India, having its registered address at [FatakPay Digital Private Limited, Technopolis knowledge park, Office No 1, Ground Floor, Mahakali Caves Road, Andheri(East), Mumbai, Maharashtra 400093]. Your access and use of the Services constitute your agreement to be bound by these User Terms, which establishes a contractual relationship between you and Us. If you do not agree to these User Terms, you may not access or use the Services. In addition to these User Terms and the Privacy Policy, you shall continue to be bound by the terms of the Loan Agreement as entered into at the time of registration on the Mobile and web-based applications. All three documents shall at all times be read and interpreted in conjunction with each other.


1.       FatakPay is a fintech company which is engaged in the business of providing digital credit-worthy borrowers seeking short-term credit by connecting them with our NBFC partners and carrying out other incidental activities including collection on behalf of our NBFC partners. Our services are provided through Mobile and web-based applications, which act as a container for various payment instruments such as credit.

2.       The term “User” shall mean any individual or entity as approved by Us to use the Services of provided and detailed herein.

3.       The term “You / Your” refers to the User of the Services.

4.       General Definitions:

        Credit Facility” means, any funds lent to the user for his personal or business expenses through the facilitation on the Mobile and/or web-based applications.

        "Total Dues” means the total amount payable for the repayment by the User under the Credit Facility as facilitated on the Mobile and/or web-based applications.

        "Transaction” means the purchase of goods and services, transfer of funds or any debits or credits by you via payment solutions as provided on the Mobile and web-based applications.

        “Transaction Information” shall mean information that is obtained via text messages sent by providers of services and/or products (including but not limited to a bank and/or NBFC, mobile carriers, and utility companies) to your mobile telephone number(s) in connection with one or more Transactions across multiple financial accounts (including purchase, payments, billing information and service notifications related thereto), which includes but not limited to your phone number, services availed, payment options availed and Transactions undertaken via the Mobile and web-based applications.

        “KYC” means verification of the customer or such other verification process which are undertaken by us in accordance with the Reserve Bank of India norms or may be deemed necessary by us from time to time.

        “Payment Option” shall mean the unified payment interface and any other feature as provided from time to time to avail the Credit Facility offered on the Mobile and web-based applications.

5.       By availing the Services:

        you agree to be bound by the terms and conditions of these User Terms, including all rules, guidelines policies, terms and conditions applicable to the Services, as may be modified by FatakPay from time to time without any prior intimation; and

        you consent to receive communications, notices and information from us through post or any other physical medium or electronically (through SMS, WhatsApp, emails, phone calls and automated phone calls). Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number/details provided by you or any other third party during the sign-up process as per our records, or when we post the electronic communication on the Mobile and web-based applications. Similarly, an SMS or a WhatsApp message shall have been deemed to be delivered to you as and when the same is sent from our end on the mobile number as registered by you on the Mobile and web-based applications.

6.       FatakPay reserves the right to amend, add or remove portions of these User Terms, from time to time, without notice to you by posting revised User Terms on the Mobile and web-based applications. It is hereby clarified that you shall be responsible for reviewing these User Terms periodically and keeping yourself updated with any changes. Once posted, those changes are effective immediately, unless stated otherwise. Continued access or use of the Services constitutes your acceptance of the changes and the amended User Terms. However, if you do not agree with the changes, please avoid using the Services or submitting information to FatakPay.


1.       The access to the Services is strictly reserved only for persons who are competent to enter into legally binding contracts as per Indian Contract Act, 1872. If you access the Services, you, as a User, represent to FatakPay that you are at least 18 years of age and competent to enter into legally binding contracts as per the Indian Contract Act, 1872.

2.       To access the Services, you are required to create a profile (“ Profile”) on the Mobile and/or web-based applications. To create a Profile, you must provide us with your photo ID proof, Address proof, Ration Card, Utility proof, PAN, Aadhar and registered mobile phone number which shall inter-alia be used to authenticate your identity.

3.       You also represent that you are an Indian National and a tax resident of India.

4.       It is hereby clarified that FatakPay reserves the right to provide the Services to only those Users who are both competent to enter into legally binding contracts, have made the representations as provided above and also fulfill all the conditions as required by our internal policy for a user to be eligible to use our services, the internal policy for eligibility will be determined solely by us from time to time. FatakPay reserves the sole right to change, modify, add or remove in whole or in part, the internal policy in relation to the provision of the Services at any time without any prior written notice of intimation to the Users and we shall have the right to not entertain any request in relation to the same from the Users towards such Services without assigning any reason.


1.       You agree to receive communications from us regarding:

        information on transactions conducted and recorded on Mobile and web-based applications;

        payment requests;

        information about FatakPay and its Services;

        promotional offers and services from us and our third-party partners; and

        any other matter in relation to the Services.


1.       To use the Mobile and web-based applications and avail services, you are required to allow us access to your location data, transactional SMSs, transaction WhatsApp messages, installed applications, storage, one-time access to your gallery and contacts, and any other such device data that we may require to provide you with our Services. If you revoke any of the required permissions on the Mobile and web-based applications, you may not be able to avail the Services. You agree and understand that all information/data collected and used by us shall be in accordance with our privacy policy.

2.       In order for us to render the relevant Services to you and undertake KYC, you will be required to provide us with the following details:

        your name (as provided in the PAN card);

        Aadhar number;

        Proof of residence as provided in Aadhar card;

        Access to KYC information;

        Bank statements

        PAN or any other document that may be required from time to time in accordance with the requirement of the law.

3.       In addition to any consent, you may give pursuant to the Privacy Policy, you hereby grant us consent to:

        Retrieve your credit score from credit information companies for the purpose of evaluating your eligibility for a Credit Facility;

        Access data from your employer, if applicable;

        Retrieve your credit score in order to recommend appropriate credit products/services to you on Mobile and web-based applications;

        Share your details with our NBFC partners providing the credit facility;

        Sharing the Transaction Information with our Affiliates; and

        Subject to applicable laws, permit your employer (if applicable) to deduct from your monthly salary such amounts as may be due to us and forward the same to us.

5.       SERVICES

1.       The Services provided by us include but not limited to :-

        Financing and credit services, such as secured, unsecured credit facilities, , hire- or lease-purchase financing; financial transfers, and; mobile banking services

        debt advisory services;

        debt collection agency services;

        issuance of gift certificates; loyalty coupons, points, discounts

        issuance of tokens of value;

        bill payment services;

        issuance of electronic payment cards in connection with bonus and reward schemes; agencies for collecting utility payments; providing financial information;

        providing financial information via a website;

2.       The Company will only offer the services through its Mobile and/or web-based applications subject to fulfilment of full KYC Requirements and as per its internal policy as detailed above, which may change from time to time.

3.       Kindly note that signing up on the Mobile and web-based applications will be treated as an acceptance by the User to avail of the Services in accordance with these User Terms.

4.       You hereby understand that when you apply for a monetary limit, we, may check your records from time to time, amongst other things, with its own records, and any information as available to us through any of our sources, including those at credit information companies those at fraud prevention agencies for assessing your creditworthiness, verifying identity to prevent and detect crime and money laundering.

5.       In the event you avail of Services, you will be required to repay the Total Dues within the mandated repayment period as per the modality detailed in the Loan Agreement. All repayment modalities are to be governed by the said Agreement. Any non-payment of the Total Dues shall result in immediate cessation of the Services as provided to you with the clause of forthwith repayment being triggered.

6.       Please note that we may from time to time modify existing products, features, or services, or otherwise introduce new features or services on or through the Mobile and web-based applications. The term ‘Services’ shall include any modification to existing, as well as any new features, products, or services. We reserve the right to change the nature of Services from time to time without any prior notice. The User acknowledges and agrees that FatakPay may update or modify its existing service to comply with the applicable laws in the event of any regulatory changes.

7.       FatakPay reserves the right at any time to add, modify or discontinue, temporarily or permanently, any Service provided by Us (or any part thereof) with or without cause. FatakPay shall not be liable for any such addition, modification, suspension, or discontinuation of the Service/s.

8.       You may not uninstall the Mobile and web-based applications prior to the repayment of the Total Dues in full. In the event that you uninstall the Mobile and web-based applications at any point prior to the full repayment of the Total Dues, such an act will not extinguish your responsibilities under the Loan Agreement you have with us, and you shall continue to be liable to repay the Outstanding Amount as per the Credit facilities availed.

9.       FatakPay reserves the right to introduce charges for existing or new features, functionalities, or processes, and may segregate segments based on user behavior, geography, and other parameters, including the deduction of charges directly from the loan amount if necessary.


1.       The Services may include services, content, documents, and information owned by, licensed to, or otherwise made available by a third party (“Third-Party Services”) or contain external links to Third-Party Services. You understand and acknowledge that Third-Party Services are the responsibility of the third party that created or provided it and acknowledge that the use of such Third-Party Services is solely at your own risk. FatakPay shall not take any responsibility for the actions of third parties whose links, services, documents and information are included in the Services.

2.       FatakPay makes no representations and excludes all warranties and liabilities arising out of or pertaining to such Third-Party Services, including their accuracy or completeness. Should you avail of a Third-Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third-Party Services. Further, all intellectual property rights in and to Third-Party Services are the property of the respective third parties.


1.       You will defend, indemnify, and hold harmless FatakPay and our officers, directors, employees, representatives and agents against any third-party claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, lawyer’s/advocate’s fees) (each, a “Claim”) arising from or related to (i) your non-compliance with applicable Laws; and/or (ii) your non-compliance with these User Terms; and/or (iii) your non-compliance with the Privacy Policy and/or Loan Agreement and/or (iv) you providing fraudulent details to us at the time of registration on the Mobile and web-based applications.


1.       FatakPay shall not be liable for any loss of whatsoever nature caused to the User due to any service or goods as availed by you from any usage of the Services provided by FatakPay


1.       FatakPay may forthwith terminate and/ or suspend, in whole or in part, these User Terms, Mobile and web-based applications or Services provided hereunder, for any reason including for reasons of breach of these User Terms without any prior notice at the sole discretion of FatakPay, which shall not be disputed by you under any circumstances whatsoever.

2.       In the event of termination of these User Terms by FatakPay or the User, the User shall be liable to pay the Total Dues, as per the statement raised by FatakPay till the date of such termination.


1.       FatakPay will not be liable for any delay or failure to perform any of our obligations under this User Terms by reasons, events or other matters beyond its control. No leverage however shall be given to the User in repayment of the Total Dues by reason of any Force Majeure event.


1.       The User Terms mentioned in the entire agreement shall be governed by and construed by the laws of India and any dispute concerning these User Terms shall be subject to the exclusive jurisdiction of the appropriate courts at Mumbai, India.


1.       FatakPay may offer non-lending/non-regulated products directly on the platform. Please note, once the customer has confirmed an order for purchase or sale, refunds or cancellation is not possible. All orders are final upon customer confirmation.