Grievance Redressal
We, at FatakPay, value our customers and want to provide the best support
that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally respond within 24-48 hours.
Complaint for the
first time
If you’re raising a complaint for the first time, we request you to kindly do any of the following:
Write to us at [email protected]
Or call us at
So that our team of experts can help resolve your complaint or issues as soon as possible.
Grievance Redressal
We, at FatakPay, value our customers and want to provide the best support that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally
respond within 24-48 hours.
Complaint for the first time
If you’re raising a complaint for the first time,we request you to kindly do any of the following:
Write to us at [email protected]
Or call us at
So that our team of experts can help
resolve your complaint or issues as soon
as possible.
Escalation of complaint to
Grievance Redressal
Officer
Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Sanjay Singh
Escalation of complaint to Grievance Redressal Officer
Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Sanjay Singh
Escalation of complaint
to Senior Manager
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our senior manager.
Senior Manager: Ajit Kumar
Escalation of Complaint to Senior Manager
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.
Senior Manager: Ajit Kumar
Escalation to RBI
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.
Complaints can be filed online on :
Escalation to RBI
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.
Complaints can be filed online on :
Our Partnered NBFCs
Atmos Finance
Mr. Kiran Naik
Atmos Finance (P) Limited
111, Inspire BKC, G Block
BKC, Bandra East,
Mumbai – 400060
Call: 022–35120974 /75/76
Email: [email protected]
Mr. Kiran Naik
Atmos Finance (P) Limited
111, Inspire BKC, G Block
BKC, Bandra East,
Mumbai – 400060
Call: 022–35120974 /75/76
Email: [email protected]