Grievance Redressal

We, at FatakPay, value our customers and want to provide the best support
that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!

Please review and follow the below mentioned procedure for a faster response. We generally respond within 24-48 hours.


Complaint for the
first time

If you’re raising a complaint for the first time, we request you to kindly do any of the following:

Write to us at [email protected]

Or call us at

So that our team of experts can help resolve your complaint or issues as soon as possible.

Grievance Redressal

We, at FatakPay, value our customers and want to provide the best support that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally
respond within 24-48 hours.


Complaint for the first time

If you’re raising a complaint for the first time,we request you to kindly do any of the following:

Write to us at [email protected]

Or call us at

So that our team of experts can help
resolve your complaint or issues as soon
as possible.


Escalation of complaint to
Grievance Redressal
Officer

Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:

Grievance Redressal Officer: Ms. Adv. Varsha Manoharan


Escalation of complaint to Grievance Redressal Officer

Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:

Grievance Redressal Officer: Ms. Adv. Varsha Manoharan


Escalation of complaint
to Senior Manager

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our senior manager.

Senior Manager: Ajit Kumar


Escalation of Complaint to Senior Manager

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.

Senior Manager: Ajit Kumar


Escalation to RBI

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.

Complaints can be filed online on :


Escalation to RBI

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.

Complaints can be filed online on :

Our Partnered NBFCs

Atmos Finance

Mr. Kiran Naik
Atmos Finance (P) Limited
111, Inspire BKC, G Block
BKC, Bandra East,
Mumbai – 400060
Call: 022–35120974 /75/76
Email: [email protected]

https://procredit.co.in/pdf/Grievance-Redressal-Policy.pdf

Mr. Kiran Naik
Atmos Finance (P) Limited
111, Inspire BKC, G Block
BKC, Bandra East,
Mumbai – 400060
Call: 022–35120974 /75/76
Email: [email protected]

i2iFunding

Mrs. Tushita Rastogi
i2iFunding,
Ground Floor, A-217,
Sector 69,
Noida, 201301
Call: +91 97174 20307
Email: [email protected]

https://www.i2ifunding.com/grievance-redressal-policy

Mrs. Tushita Rastogi
i2iFunding,
Ground Floor, A-217,
Sector 69,
Noida, 201301
Call: +91 97174 20307
Email: [email protected]

Niyogin Fintech Limited

Noorallah Charania
Niyogin Fintech Limited
311/312,3rd Floor
Neelkanth Corporate IT Park
Kirol Road, Vidya Vihar,
Mumbai – 400086
Call: +91 98200 20247
Email: [email protected]

https://docs.niyogin.com/wp-content/uploads/2022/01/customer-grievance-redressal-policy.pdf

Noorallah Charania
Niyogin Fintech Limited
311/312,3rd Floor
Neelkanth Corporate IT Park
Kirol Road, Vidya Vihar,
Mumbai – 400086
Call: +91 98200 20247
Email: [email protected]

FDPL Finance Pvt Ltd

Mr. Victor Masih
FDPL Finance Pvt Ltd
1, Ajit CHS Ltd, Plot-20
Khandelwal Layout
Malad West,
Mumbai – 400064
Call: +91-9309195933
Email: [email protected]

https://fdplfinance.com/pdf/Grievance-Policy.pdf

Mr. Victor Masih
FDPL Finance Pvt Ltd
1, Ajit CHS Ltd, Plot-20
Khandelwal Layout
Malad West,
Mumbai – 400064
Call: +91-9309195933
Email: [email protected]

Incred Finance

Mr. Vaidyanathan Ramamoorthy
Incred Financial Services Limited,
1203, 12th Floor, B Wing,
The Capital, Bandra Kurla Complex,
Mumbai - 400 051
Call: 022-42117799
Email: [email protected]

https://www.incred.com/grievance.html

Mr. Vaidyanathan Ramamoorthy
Incred Financial Services Limited,
1203, 12th Floor, B Wing,
The Capital, Bandra Kurla Complex,
Mumbai - 400 051
Call: 022-42117799
Email: [email protected]

L&T Finance

Mr. Vinod Varadan
L&T Finance Limited,
7th Floor, "Brindavan Building", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Call: 1800 1020 476
Email: [email protected]

Mr. Vinod Varadan
L&T Finance Limited,
7th Floor, "Brindavan Building", Plot No 177,
C.S.T Road, Kalina, Santacruz (East),
Mumbai - 400 098
Call: 1800 1020 476
Email: [email protected]